Competition for customers in today’s economy is fierce. Exercising a clear understanding of the many facets of acquiring and keeping customers can be a deciding factor in the success of any business.
The programs in this section are designed to give you the understanding you need to discern current customer needs, predict future needs, and position your brands in ways that increase your company’s market share. Techniques for securing the sale and for providing excellent customer service after the sale will assist you in achieving the success you desire.
You will find a growing array of customer service enhancement/support programs in this section.
Customer Service Enhancements
Marketing and Sales